Fundamentals of effective English in written and oral business communications are discussed. Planning and writing effective business letters and memos, letters of application and resume, sales, credit collection, inquiry, order, acknowledgment, claims adjustments, and personnel letters are covered. Gathering and presenting information for reports in written and oral form through research, interviewing, questionnaires, and conferences are presented. The course includes discussion and topics such as understanding the impact of international business teamwork, technology, and multiculturalism on business communications.
The course further incorporates networking as well as teamwork opportunities.
Prerequisite: ENGL 101 with a C or better
3 credits (3 lecture hours), fall or spring semester