This is a project-oriented course that focuses on the support and maintenance of PCs. Students will learn how plan, organize, implement and operate a support system and apply this knowledge and skill through actual participation in a help desk environment. Students will also learn how to upgrade, troubleshoot, and maintain PC hardware and software, and how to build and repair PCs in a hands-on environment.
Prerequisite: CITA 120, or permission of the instructor
3 credits (2 lecture hours, 2 laboratory hours), fall semester