What MSC professor has influenced you and why?
“They are all amazing in their own ways. All of the hospitality professors are awesome! Professor Joan Johnson pushes all of her students to go above and beyond. Professor Kerry Beadle teaches you without you even realizing that you are learning. Professor John Felton is always there for his students and his door is always open. Professor Anthony Lupino has this spirit to him that is so inspiring.”
Technology Management: Resort & Recreation Services B.B.A.
Course DescriptionHotel Operations
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to checkout and settlement. The course examines the various elements of effective front office management, paying particular attention to the planning and evaluation of operations and to human resource management. Front office procedures and management are placed within the context of the overall operation of a hotel. Certification by the American Hotel/Motel Association. 3 credits (3 lecture hours), spring semester