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School of Business and Hospitality

Dean: Alfred P. Muss
Phone: (315) 684-6923

Casino Careers Professional Development Certificate

Course Description

Issues in Human Resource Mgt

This course surveys current issues, techniques and applications for managing human resources in the hospitality industry. Information strategies, team building, legislation and their impact on achieving service objectives will be studied. Development of a management philosophy appropriate for the service industry shall be the final outcome. AHMA certification. 3 credits (3 lecture hours), fall semester