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School of Business and Hospitality

Dean: Alfred P. Muss
Phone: (315) 684-6923

Office Administration A.A.S.

Program Learning Outcomes

Program Learning Outcomes

  1. To evaluate, create and communicate professional and effective oral and written means of communication (memorandums, letters, fax cover sheets, reports, PowerPoint, spreadsheets, agendas/itineraries).
  2. To apply appropriate critical thinking skills and analyze effective strategies for solving various situations that arise in today’s office workforce (including ethical practices and prof. telephone/customer service etiquette, as well as demonstrating chain of command and effective time management strategies)
  3. To receive and transcribe from oral dictation letters, reports, statistical data and calculations into a mail-ready format (stressing grammatically correct and professional formatted documents from such dictation; involving entering in data from a variety of sources, filling in missing pieces, meeting with others to gain critical info.)