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School of Business and Hospitality

Dean: Jeannette H. Evans
Phone: (315) 684-6067
Email: evansjh@morrisville.edu

Office Administration - Office Management A.A.S.

Course Description

Business Communications

Fundamentals of effective English in written and oral business communications are discussed. Planning and writing effective business letters and memos, letters of application and resume, sales, credit collection, inquiry, order, acknowledgment, claims adjustments, and personnel letters are covered. Gathering and presenting information for reports in written and oral form through research, interviewing, questionnaires, and conferences are presented. The course includes discussion and topics such as understanding the impact of international business teamwork, technology, and multiculturalism on business communications. The course further incorporates networking as well as teamwork opportunities. Prerequisite: COMP 101 with a C or better 3 credits (3 lecture hours), fall or spring semester