Office Technology Certificate :: Course Details


BSAD 140 - Business Communications
Fundamentals of effective English in written and oral business communications. Planning and writing effective business letters and memos, letters of application and resume, sales, credit collection, inquiry, order, acknowledgment, claims adjustments, and personnel letters. Gathering and presenting information for reports in written and oral form through research, interviewing, questionnaires, and conferences. Understanding the impact of international business team work, technology, and multiculturalism on business communications. Further developing networking as well as teamwork opportunities. Prerequisite: ENGL 101with a C or better 3 credits (3 lecture hours), fall or spring semester