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Why Morrisville?

Ever since I first visited the campus, I felt like I belonged. The fact that there was a hospitality program was what first attracted me to Morrisville. After visiting the school, the warm atmosphere and beautiful surroundings made Morrisville my first choice!

School of Business and Hospitality

Dean: Alfred P. Muss
Phone: (315) 684-6923
Email: mussap@morrisville.edu

Technology Management: Resort & Recreation Services B.B.A.

Course Description

Hotel Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to checkout and settlement. The course examines the various elements of effective front office management, paying particular attention to the planning and evaluation of operations and to human resource management. Front office procedures and management are placed within the context of the overall operation of a hotel. Certification by the American Hotel/Motel Association. 3 credits (3 lecture hours), spring semester