Request Information

Photo

What activities have you been involved with on and off campus?

"After my first semester I joined IFSEA (International Food Service Executives Association.) Through IFSEA I was able to attend their International Conference in Orlando, Florida. I attended several seminars held by IFSEA leaders from around the world and was able to hear their professional advice about the industry. I also received relevant career training. The IFSEA conference allowed me to grow as a young professional and to network to gain professional references in the industry. I am also fortunate to have received several academic scholarships through IFSEA."

School of Business and Hospitality

Dean: Jeannette H. Evans
Phone: (315) 684-6067
Email: evansjh@morrisville.edu

Technology Management: Resort & Recreation Services B.B.A.

Course Description

Hotel Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to checkout and settlement. The course examines the various elements of effective front office management, paying particular attention to the planning and evaluation of operations and to human resource management. Front office procedures and management are placed within the context of the overall operation of a hotel. Certification by the American Hotel/Motel Association. 3 credits (3 lecture hours), spring semester