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School of Science, Technology and Health Studies

Dean: Joseph H. Bularzik
Phone: (315) 684-6079

Information Technology: End-User Support B.Tech.

Course Description

Computer System Support Mainte

This is a project-oriented course that focuses on the support and maintenance of PCs. Students will learn how plan, organize, implement and operate a support system and apply this knowledge and skill through actual participation in a help desk environment. Students will also learn how to upgrade, troubleshoot, and maintain PC hardware and software, and how to build and repair PCs in a hands-on environment. Prerequisite: CITA 120, or permission of the instructor 3 credits (2 lecture hours, 2 laboratory hours), fall semester

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Patrick J. Cronn
Chairperson - Computer & Information Technologies Department
(315) 684-6820
Charlton Hall, Room 143

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