FAQ

Technology Services uses a ticketing system called Rezolve.ai to assist with our incoming calls and emails from customers who need help, as well as managing our ongoing projects. The system is designed to list all incoming tickets and sort them depending on what category of service or assistance is needed. This gives our department the opportunity to organize workloads better, as well as better identify more problematic areas and priorities. For more information or to submit a ticket, visit the Technology Services Ticket Page.

On the bottom of the main SUNY Morrisville website, there is a quick link to the Web For Students page. 

These Web for Students Instructions include information on logging into Web for Students, accessing your email, logging in to Brightspace, viewing your class schedule, etc.

Your password is used across all Morrisville applications like Outlook, Brightspace, Web for Students, etc. Under the "Personal Information" tab on Web for Students is where you can find a link to reset your password.  

Or you can reset your password through the Microsoft Online Password Reset tool.

Academic Buildings use the 'Mustang Wireless' network. For Username or Identity fields, use your Morrisville email. Then use your Morrisville account password.

Android/Chromebook users select 'Do Not Validate' for system certificates. If you are forced to enter a domain, enter 'morrisville.edu'

All devices in resident halls need to connect to Mustang Resnet. You can follow the steps here to do so, and Resnet's Support contact information is posted on the website.

Below are guides on how to add a printer to your SUNY Morrisville domain or non-domain laptop:

For laptops issued by SUNY Morrisville: Printing on the SUNY Morrisville Domain (Windows 11)

For laptops not issued by SUNY Morrisville: Printing NOT on the SUNY Morrisville Domain (Windows 11)

For macOS laptops: macOS Printing

Similar to printing, network drives can also be mapped to your laptop whether they are on the SUNY Morrisville Domain or not. Follow the guides below to do this: 

For laptops issued by SUNY Morrisville: Mapping Network Drives on the SUNY Morrisville Domain 

For laptops not issued by SUNY Morrisville: Mapping Network Drive for a laptop NOT on the SUNY Morrisville Domain

For macOS laptops: Mapping Network Drive for a macOS Laptop

The Virtual Private Network or (VPN) is a connection that allows the user to connect to the campus network. This allows the user to access network drives like the U or W drive from home enabling them to save and access work that is stored on these drives.

Follow these instructions to set up the SUNY Morrisville VPN

MFA can be modified or setup here. We suggest using the Microsoft Authenticator app on a phone for this.

Please use these instructions as a guide.

Shortcuts are quicker ways to access a program, file, folders, etc., and these are usually placed on your computer's desktop. To add a shortcut to your computer, follow the guide below:

Adding a shortcut to your Windows 11 computer

All SUNY Morrisville Students have access to Microsoft Office 365. Go to office.com and log in using your SUNY Morrisville credentials.

Software can be installed at the Help Desk. Legal software that was purchased by the student can be installed with assistance from the Help Desk if needed. Other software needed for coursework may also be available at the Help Desk but this must be required by the faculty member instructing the course. Contact the Help Desk with any questions.

All students, faculty, and staff have access to their SharePoint/OneDrive. These files can accessed on the web here.

The SUNY Morrisville Schedulizer can assist you with finding the classes you need.

A computer virus or malware creates unwanted behavior on your laptop, sometimes in the form of pop-ups. Sometimes, other unwanted behavior occurs such as unresponsive windows. If you are experiencing similar symptoms on your laptop please stop by the Help Desk.

Downloading media online is acceptable as long as it follows all guidelines within the Code of Conduct for SUNY Morrisville network use.
NOTE: Violators caught downloading materials illegally will have their network privileges revoked without warning.