Help Desk

315.684.6457 or 1.888.258.4427

Help Desk Hours: Technical personnel are available Monday through Friday from 8 a.m. to 4:30 p.m.

Our goal is to assist SUNY Morrisville and the Morrisville campus with new technologies as the result of the ThinkPad University campaign. Whether you are having a problem with software, hardware, or just a question, our staff will be happy to assist you.

The Help Desk is located on the ground floor of Charlton Hall in the Technology Services Office.

SUNY Morrisville began a partnership with IBM called ThinkPad University in an effort to enhance the college's learning environment. Student laptop use is integrated into many SUNY Morrisville programs, and laptops are integrated into the teaching and learning environment as a whole.

If you bring your own device we strongly recommend having a Windows 10 based machine. MAC OS machines are okay to use but you may run into compatibility issues. These issues we can usually work through at the Help Desk. We do not recommend Chromebooks as there are compatibility issues with test-taking software.

The Help Desk can:

  • Assist laptop users with questions or problems with their laptops
  • Work with our on-campus Technology Center which employs certified technicians who handle warranty repairs conveniently and quickly
  • Set up new laptops for use, distribute the laptops to new users, train the new users on the use and care of their laptops
  • Maintain an inventory of all campus computer hardware and software.
  • Install new software, patches, and updates
  • Maintain a log of trouble calls on the laptops
  • Create and maintain documentation for users


Help Desk Assistant
Help Desk Technician