MAC Technology Center
SUNY Morrisville began its ThinkPad University partnership with IBM in 1998. Morrisville became the first of the State University of New York's 64 campuses to supply students with individual laptop computers.
Since then Morrisville has integrated technology into all aspects of campus life, from the classroom to the social scene.
Wireless mobile technology has created a nomadic learning environment where information can be accessed from virtually anywhere on either of Morrisville's two campuses, including academic buildings, residence halls, dining facilities and even outside. The learning possibilities are endless!
SUNY Morrisville continues to bring new technology, services and support to students and the college community.
Warranty and Repair Shop
The Technology Center Warranty Shop is staffed with a certified Lenovo repair maintenance specialist. It will first be determined if it is under warranty. If the damage is covered under warranty, you will NOT have to pay a charge for the repair. If it is NOT covered under warranty, you will have to pay for the repair of your laptop.
What if I need a laptop for my classes?
In many cases, the repair can be completed the same day. However, in some cases it will take time for parts to come in. In these instances, because the damage is under warranty, you may be issued a loaner laptop to use while you are waiting for yours to be repaired. You will then be notified when your laptop is ready. You have 48 hours from the date you are initially contacted to pick up your laptop. You must then return the loaner prior to getting yours back. The loaner will be checked out more thoroughly and if there are any damages to the loaner, you will be responsible for all fees and costs associated with the cost to repair the laptop not covered by the warranty.
Frequently Asked Questions
When does the student own the laptop?
The student is actually purchasing a license to use the ThinkPad. The license is through the Morrisville Auxiliary Corporation. The student does not own the ThinkPad until the last payment has been received and all applicable taxes. Students are billed in four equal installments, which span four semesters or students can select another payment option on Web for Students. If a student leaves school or takes a semester off prior to paying for their laptop, they must return the computer or pay the balance (plus taxes) still owed on the system.
What if the laptop gets damaged?
If it is not a software issue, then the Technology Center is the place to be. The Technology Center is teamed with an in-house maintenance shop that can perform warranty and non-warranty work on Lenovo laptops issued to students.
Why is the program operated in this manner?
Students sign a license agreement, which allows them the use of the computer. Repairs to these laptops can be hundreds of dollars. If the problem with the laptop is considered a warranty item, the student pays nothing and the laptop is repaired.
We have also incorporated a loaner system with our laptop program. When a laptop has to be sent out for warranty repairs, the student is able to receive a loaner laptop while theirs is being repaired. Additionally, if a loaner is necessary, the student's hard drive is installed in the loaner machine, if possible. This ensures that a student will not lose any of his or her work during the repair process. Students with non-warranty repairs will not be eligible for a loaner.
Why can't a student in a required major get the computer he/She wants in place of what we offer?
Instructors for required majors are on a committee, which decides what students will need. Students receive a great deal of support, which is offered through the Help Desk and the Morrisville Auxiliary Corporation. If a student has a different computer than the one the college provides, that student would be solely responsible for any damage or warranty costs their system might incur. Additionally, we would not have a loaner for the student while their computer is being repaired. Likewise, if a student is in a non-mandatory major and brings a laptop or desktop to college, we are not able to help that student should he or she experience problems with the hardware.
When can a student upgrade their laptop?
Students may, at no time, upgrade the hardware on the laptops until ownership has been transferred to them. Once all required payments for the laptop have been received, ownership will be transferred.
Is the student permitted to take their laptop with them on college breaks?
The students are allowed to take their laptops with them over breaks if they are registered for the next semester. If they have not paid in full, returned the laptop, or returned to SUNY Morrisville, they will be charged for the laptop and may face criminal charges. However, Morrisville Auxiliary Corporation does offer storage for the laptops during any school break and over the summer months. This is especially advantageous for those students who may be unsure about returning to school for the next term.
What do I do if I'm not returning to campus?
If you are not returning to campus next semester and have notpaid for your laptop in full: Laptops must be returned to either the Tech Center in Morrisville or to Brian Tefft at the Help Desk in Norwich.
If you leave campus without purchasing the laptop: Charges and holds will be placed on your student records.
If you would like to pay your remaining balance: Please call the Tech Center for information and details regarding your specific situation.
If you are unsure of your return next semester: We offer storage for your convenience. Call the Tech Center for details.