Information Technology: End-User Support B.Tech.

Student troubleshooting a computer system

All systems go.

Technical support is the backbone of any modern business, and it requires skilled IT professionals to build and maintain it.

In the SUNY Morrisville Bachelor of Technology (B. Tech.) degree program in information technology: end-user support, we prepare you to create, maintain and troubleshoot computer systems so an organization’s employees find them easy to use and available at all times.

You’ll learn the technology as well as the language of business, and you will thrive as a liaison between the server and those it serves. In the end, you’ll take pride in being many things to many people.

For coursework, Morrisville’s Computer Information Technology (CIT) Department provides you with Microsoft platform, servers and developer tools software such as Visual Studio, Microsoft Project, Microsoft Visio and versions of Windows server through its membership in the Microsoft Azure Dev Tools for Teaching. Not only do you get to use this software during your studies, but you can keep it upon completion of the program.

The CIT Department also maintains an alliance with VMware, which provides you with the software needed to run virtual operating system environments on your machines.

Our hands-on approach to learning culminates in a semester-long, 12-credit professional internship, where nearly 500 hours of work in an industry setting gives you the professional experience necessary to launch your career. There is also the potential of landing a full-time position with the organization sponsoring your internship, as has been the case for many of our graduates.

You can enhance your college experience through a variety of related clubs. The SUNY Morrisville Competitive Gaming Club creates a community for interested gamers through education, sportsmanship, competitive multiplayer gaming and attendance at gaming-related events. Additionally, the SUNY Morrisville Technology Club brings together students, faculty and staff who are interested in computer systems, computer information, networking computers and using computers for our community.

The college is one of the first to annually host Global Game Jam® (GGJ), the world’s largest on-site game creation event which gives teams of artists, hobbyists, programmers and gamers throughout the world a chance to brainstorm, innovate, collaborate and develop new ideas for game design over the course of 48 hours.

Labor Market Data

SUNY Morrisville provides Burning Glass labor market data to illustrate current trends in careers related to our academic programs. The below information is drawn from Burning Glass's data for job postings related to this program in the Northeast United States (New York, Delaware, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New Hampshire, Pennsylvania, Rhode Island and Vermont) between Oct. 1, 2018 and Sept. 30, 2019.

Market Salary

Market Salary shows the salary that graduates who remain in the region can expect to find with their degree. Expect to earn a salary close to the median (50th percentile) with your degree from SUNY Morrisville. Your actual salary could be lower (10th percentile) or higher (90th percentile), depending on factors such as location and certification requirements.

Top 10 Regional Employers for this Program

The list below displays the regional employers who have had the most job postings requiring skills you’d gain from this program.

  1. Best Buy
  2. US Government
  3. Army National Guard
  4. General Dynamics
  5. IBM
  6. Alexander Group
  7. Anthem Blue Cross
  8. Pennsylvania State University
  9. Fiserv
  10. US Army

Top 10 Job Titles for this Program

These are the job titles you are most likely to see listings for, when graduating from this program.

  1. Information Technology Specialist
  2. Desktop Support
  3. Help Desk Technician
  4. Desktop Support Technician
  5. Help Desk Analyst
  6. Technical Support Specialist
  7. Information Technology Technician
  8. Help Desk Specialist
  9. Information Technology Support Specialist
  10. Geek Squad Agent

Program Faculty/Staff

Assistant Professor
Associate Professor
Assistant Professor
Associate Professor
Assistant Professor