Information Technology: End-User Support B.Tech.

Student troubleshooting a computer system

All systems go.

Technical support is the backbone of any modern business, and it requires skilled IT professionals to build and maintain it.

In the SUNY Morrisville Bachelor of Technology (B. Tech.) degree program in information technology: end-user support, we prepare you to create, maintain and troubleshoot computer systems so an organization’s employees find them easy to use and available at all times.

You’ll learn the technology as well as the language of business, and you will thrive as a liaison between the server and those it serves. In the end, you’ll take pride in being many things to many people.

For coursework, Morrisville’s Computer Information Technology (CIT) Department provides you with Microsoft platform, servers and developer tools software such as Visual Studio, Microsoft Project, Microsoft Visio and versions of Windows server through its membership in the Microsoft Azure Dev Tools for Teaching. Not only do you get to use this software during your studies, but you can keep it upon completion of the program.

The CIT Department also maintains an alliance with VMware, which provides you with the software needed to run virtual operating system environments on your machines.

Our hands-on approach to learning culminates in a semester-long, 12-credit professional internship, where nearly 500 hours of work in an industry setting gives you the professional experience necessary to launch your career. There is also the potential of landing a full-time position with the organization sponsoring your internship, as has been the case for many of our graduates.

You can enhance your college experience through a variety of related clubs and activities. SUNY Morrisville Esports (MES) creates a community for interested gamers through education, sportsmanship, competitive multiplayer gaming and attendance at gaming-related events. 

The college is one of the first to annually host Global Game Jam® (GGJ), the world’s largest on-site game creation event which gives teams of artists, hobbyists, programmers and gamers throughout the world a chance to brainstorm, innovate, collaborate and develop new ideas for game design over the course of 48 hours.

Minimum Device Requirements for this Program

  • 8 GB RAM
  • 512 GB Hard Drive
  • 2 USB ports
  • HDMI port
  • Ethernet port (recommended) OR USB Ethernet Adapter
  • Software: Microsoft Office 365
Labor Market Data

Top Job Titles for this Program

These are the job titles you are most likely to see listings for when graduating from this program.

  • Information Technology Specialist
  • Desktop Support
  • Help Desk Technician
  • Desktop Support Technician
  • Help Desk Analyst
  • Technical Support Specialist
  • Information Technology Technician
  • Help Desk Specialist
  • Information Technology Support Specialist
  • Geek Squad Agent

Program Faculty/Staff