FAQ

Contact Information

Help Desk

Phone: 315.684.6457
Toll-Free: 1.888.258.4427
Email: helpdesk@morrisville.edu

How do I create a shortcut on my Desktop?

Computer shortcuts

Right click on a blank spot on the desktop, click on New, and then click Shortcut. When the new window appears click on Browse, go to wherever the program or folder is and select it then click Open. Click Next, type a name for the shortcut and Click Finish.

Internet shortcuts

In your browser window, highlight and copy the URL (address) in the address bar. Follow the instructions above to create a new shortcut, then paste the address in the box.

How do I add a campus printer to my laptop / computer?

For instructions on how to add a printer to your laptop or computer, review our tutorial on adding a printer in Windows.

I’m graduating or leaving SUNY Morrisville, what do I need to do?

All students who have purchased laptops through MAC MUST stop by the the Help Desk to have the Morrisville settings removed from their system before they leave. The laptop must be paid in full.

How do I connect my devices to the internet?

Game consoles, TVs, DVD players, etc. need to be registered on the SUNY Morrisville network. Phones, (iPhones, Androids or Windows phones), and iPads do not have to be registered. To register your device, follow the instructions at Wireless Networking for Other Devices.

IMPORTANT NOTE: Unplug all device connections, electric and network cables!

I lost my laptop charger where can I purchase a new one?

Laptop chargers that have been lost or damaged can be purchased at the Campus Store or online. Be sure to get the correct model charger designed to work with your laptop. The Campus Store does not carry chargers for all model laptops. If you’re not sure what to purchase, please check with the Help Desk.

I have my own laptop and having trouble, can I come to the Help Desk?

Students who have their own laptops are more than welcome to come to the Help Desk. We can often help with questions, virus clean up, and other problems. We are not able to perform any hardware repairs if the computer was not purchased from MAC.

How do I use Web for Students?

These Web for Students Instructions include information on logging into Web for Students, Viewing your class schedule, and changing or updating the Web for Students PIN.

How do I reset my E-mail/Network/Blackboard password?

Your password can be reset online or from your school issued laptop by following these instructions.

What is the Virtual Private Network?

The Virtual Private Network or (VPN) is a connection that allows the user to connect to the campus network. This allows the user to access network drives like the U or W drive from home enabling them to save and access work that is stored on these drives. Sometimes the VPN may be necessary when attempting to use Microsoft Outlook. Follow these instructions to install the VPN.

What software comes installed on laptop purchased from MAC?

All laptops purchased from SUNY Morrisville will have the latest version of Windows and Microsoft Office, Adobe Acrobat Reader, iTunes, VLC media player, and Lenovo Software. View the Current Year's Laptop Specs.

My computer is having issues, what do I do?

Review the Online Help section of the Help Desk website for a solution.

If you are still experiencing issues please contact the Help Desk or stop into the during our normal business hours.

What is a computer virus and what should I do if my Laptop becomes infected?

A computer virus or malware creates unwanted behavior on your laptop, sometimes in the form of pop-ups. Sometimes, other unwanted behavior occurs such as unresponsive windows. If you are experiencing similar symptoms on your laptop please stop by the Help Desk.

Where can I back up my work?

All students, faculty, and staff have access to their personal U and W drives where academic work can be saved. The U drive is used primarily for storing academic work while the W drive is used for saving web files.

How can I get software installed?

Software can be installed at the Help Desk. Legal software that was purchased by the student can be installed with assistance from the Help Desk if needed. Other software needed for coursework may also be available at the Help Desk but this must be required by the faculty member instructing the course. Contact the Help Desk with any questions.

My username and password are not working?

Email/network/blackboard

Your password is set to expire every 6 months. It can be reset online or from your school issued laptop, when your laptop is connected to the SUNY Morrisville network. The password can be reset online via Web for Students by following these instructions.

If you continue to have issues please contact the SUNY Morrisville Help Desk for further assistance.

Web for Students

Web for Students accounts and PIN numbers cannot be changed at the Help Desk. Any issues regarding Web for Students accounts and PIN numbers must be handled by the Registrar’s office @ 315-684-6066.

Can I download media online such as videos or music?

Downloading media online is acceptable as long as it follows all guidelines within the Code of Conduct for MSC network use.
NOTE: Violators caught downloading materials illegally will have their network privileges revoked without warning.

How do I send my laptop to you for repair?

We will need the following on a piece of paper:

Name
Return Address (not a PO Box)
Username
Password
Description of problem
List of files/folders to be saved (we will try but this is not always possible)
Phone number to contact you at

Send it to:

Laptop Help Desk
063 Charlton Hall
SUNY Morrisville
Morrisville, NY 13408

How do I map a network drive to my laptop?

Network drives can be mapped in one of the following ways depending on if you have a Domain laptop or you are connecting using a laptop not on the domain: